Ordering
To order a product,
click on the item and then on ‘Add to basket’, or click
directly on the basket icon in the product listing. The product will
then be added to your basket. When you have finished shopping, click on the
basket icon at the top right of the page. Here you can remove
products, adjust quantities or enter a discount code if you have one. Then click
on the ‘Checkout’ button. Here you can enter your preferred delivery and
billing addresses and proceed to payment.
Cancel your contract
Would you like to exercise your statutory right to cancel after placing your order? You can easily submit your cancellation request online using our cancellation form. Enter 'cancellation' as the reason for your return. Once we receive your request, you will automatically receive confirmation.
Has your order not yet been dispatched? We will cancel your order and your return label, and of course refund you for both.
You cannot change an order yourself once it has been paid for. One reason for this is to protect your details. If you would like to change an order because you ordered the wrong item or entered incorrect details, you can always contact us by emailing orders@morgenisnu.nl. We will update your order within 24 hours. This is no longer possible once your order has been dispatched, so please email us straight after placing your order if possible, or as soon as you notice a mistake.
Ordered the wrong item or decided you'd prefer a different product? No problem, as long as your order hasn't been packed and dispatched yet, you can easily cancel it. Email us at orders@morgenisnu.nl with your order number and name, and we'll cancel your order and refund your payment straight away.
Occasionally, the confirmation email may not arrive. For example, it may be blocked by your email programme's spam filter. Always check your order overview in My account. Is your order listed there? Then you can be sure that your order has come through. If the payment has been taken from your bank account, this also guarantees that we have received your order. Still unsure? You can always get in touch by sending an email to orders@morgenisnu.nl.
You can check the status of your order at any time in the My account area. Click Orders in the menu on the left to see all your orders and their status. You can also download your order invoice, reorder the products and track the delivery of that order there.
No, you can order as a guest. We will still need your email address and delivery details, of course. Planning to order from us again? That’s lovely! It’s worth creating an account, as it will save you time next time. And… regular customers often receive a little something extra from us. Of course, you don’t have to create an account.
The good news is that you can arrange this yourself through the delivery service:
For PostNL: Once your parcel has been dispatched, you'll receive a Track & Trace link. In some cases, you can use this link to set a delivery preference. Do you have a Mijn PostNL account? You can then set your usual delivery preferences.
For DHL: You'll also receive a Track & Trace link once your order is on its way. You can sometimes use this page to leave a note or change your delivery. With a Mijn DHL account, you can save your delivery preferences.
