Service

We put our heart and soul into our work every day. For the best products, but also the best service. Whether it is via social channels, mail, chat or phone. We are known for our helpfulness; good and fast answers and professional advice. We are ready to answer your questions or give advice at any time. Contact us at:

Phone number: 0341 - 422 850
WhatsApp: 06 - 38732313
E-mail for advice: info@morgenisnu.nl
E-mail about orders: orders@morgenisnu.nl
Chat: pop-up at the bottom right of the page

Frequently asked questions within this category

  • What is your procedure when I have a complaint?

    Every product we sell contains that little bit of heart and soul, which is why we take it seriously when you have a complaint. We would like to receive your complaint as soon as possible so that we can solve it as quickly as possible. You can do this by email, telephone, WhatsApp, Facebook and chat. We will always respond within 24 hours with a solution to your problem. After this we will take immediate action to solve your complaint.

     

    If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur Foundation. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

     

    If the complaint concerns quality, shelf life, ingredients or allergens, we may ask you to fill in a complaint form in connection with our food safety plan.

  • If I contact you, when can I expect a response?

    We always like to speak to our customers personally. So if you have any questions, advice or other reasons to contact us, we will do everything we can to help you as quickly as possible. You can almost always expect a response from us within 24 hours when you e-mail us. When you call us, we will of course answer immediately. We are available on working days from 10:00 to 16:00.

  • Is it possible to visit your office?

    No, unfortunately it is not possible to visit our office. Partly due to the current regulations on corona. For questions, you can always reach us at info@morgenisnu.nl or 0341 - 422 850.

  • What are your contact details?

    Would you like to return an order, send us information, or do you need our address for some other reason? Then please use the following address details:

     

    Morgen is Nu
    Daltonstraat 42-44
    3846 BX Harderwijk
    Netherlands

  • What are your company details?

    Nothing is as annoying as the uncertainty of buying from an untrustworthy company. That is why we think it is important to share our company details with you. This way you know who you are buying from and you are always free to check our details. So you always know where you stand. Our company details are as follows:

     

    Morgen is Nu B.V.

     

    Chamber of Commerce: 73941360
    VAT: NL859718104B01

     

    Daltonstraat 42-44
    3846 BX Harderwijk
    Netherlands

     

    Telephone: 0341-422850
    E-mail address info@morgenisnu.nl