Complaints procedure

With heart and soul we are committed every day. For the best products, but also the best service. Whether it is via social channels, mail, chat or telephone. We are known for our helpfulness; good and fast answers and professional advice. We are therefore ready at any time if you have a complaint about our products, communication or other matters. Contact us via:

Telephone: 0341 – 422 850
WhatsApp: 06 – 38732313
Email complaint about orders: orders@morgenisnu.nl
Email other complaints: info@morgenisnu.nl
Facebook: @morgenisnu.nl
Chat: pop-up at the bottom right of the page

We would like to receive your complaint as soon as possible, so that we can resolve it as quickly as possible. You can do this via the contact options above. We always ensure that you receive it within 24 hours receive a response from us with a solution to your problem. We will then take immediate action to resolve your complaint.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur Foundation. As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

If the complaint relates to quality, shelf life, ingredients or allergens, we may ask you to complete a complaint form in connection with our food safety plan.