Returns

Returning a product is no problem. Returns are possible within the trial period or reflection period of 14 days, unless we have made other agreements with you. Returns are in accordance with the General terms of business and products must obviously not be damaged, used or carelessly handled. Specific questions about returns? Then please contact us via orders@morgenisnu.nl or 0341 - 422 850.

Frequently asked questions within this category

  • To which address can I return my order?

    Are you for any reason not satisfied with the delivery, or have you accidentally ordered the wrong article? Then of course it is possible to return your order. You can do this to the following address:

     

    Morgen is Nu
    Attn. returns
    Daltonstraat 42-44
    3846 BX Harderwijk

  • When can I expect a refund?

    If you have returned an order or a product to us, we will do our best to issue a refund on the day we receive it, and in any event within 7 days of receipt. Refunds will, unless otherwise agreed, be made via the same payment method with which the customer made the payment. For example, if you paid by PayPal, the amount will be refunded to your PayPal account. The same applies to all other payment methods.

  • What is your process for returns?

    Returning your ordered products is very easy with us. Within the trial period of 14 days you can indicate that you want to return your ordered product(s) to us. You then have 14 days to return the order. Please notify us before you send back your order by written, digital or telephone way. Once the returned shipment has been received, the amount of the returned products will be refunded within 7 days. The costs for the return are for the customer.

     

    Would you like to return the shipment after the 14-day cooling-off period has expired? Then it is important to contact us first so that we can provide you with the best possible service or find a suitable solution.

  • What are your conditions for returns?

    Returning a product is no problem. You can report a return within the trial period or reflection period of 14 days. You then have 14 days to return the order. We do have a number of conditions for returning orders or products:

    • Within 14 working days of receipt;
    • With the original purchase confirmation;
    • The products are complete, not used, consumed or damaged;
    • The product is, if reasonably possible, in the original, undamaged shipping packaging;
    • We reserve the right to charge for any damage to returned items or packaging.

     

    A number of products are excluded. Items that meet these conditions cannot be exchanged or returned:

    • Products that spoil quickly, such as food;
    • Hygienic products, or products with a health risk, which were sealed and whose seal has been broken;
    • Time-based products, e.g. tickets for a lecture;
    • Products that are uniquely made for you.
  • How long is the warranty period on your products?

    That differs per article, brand and type of product. Often the term and content of the factory warranty can be found in the user manual of the product. If you have specific questions about warranty, it is best to contact us at info@morgenisnu.nl We will then see what we can do for you. Morgen is Nu is, of course, responsible for the correct handling of warranty issues.